Why I Should Stick to Shopping Online
Last week, I went with my mother to help her pick out a desktop system as a gift for my father. Trying to plan ahead to avoid the crowds, we went out to our local Best Buy on a Sunday evening at around 5:00 PM. What a cluster.

Apparently 50 other people had also decided that exact time would be a good time to purchase a desk top as well. All the desk tops are located on a single aisle and we couldn't even walk down the aisle. We had to "check-in" and get on a waiting list so a customer service person would help us. After a 30 minute wait, we were finally assigned a very nice CSR who was actually from the TV section and had little to no computer experience.
It turns out that they were out of stock on about half the desktop models that were currently on sale. We finally found one that would meet his needs and had our CSR retrieve it from the back. Then came the check-out fun. The line to check-out was around 50 feet long, even though Best Buy had 6 registers open.
We finally got to a register only to find that the computer rang up at a higher price than it was advertised. Apparently, the only way to get the advertisied price was to purchase a certain printer as well. I wish someone would have said something to us about that BEFORE we got into line. As luck would have it, the printer attached to the special price was out of stock. We had to get out of line and seek help from a Best Buy manager. He was kind enough to offer us a slightly better printer model as a substitute.
Back to wait in line at the register. Another 30 minutes later, we finally checkout. Total time invested for a desktop computer = 4 hours. To their credit, I thought the staff of this Best Buy did a good job of managing the crowds and inventory issues.
Had my mother planned just a bit better, she could have ordered a Dell or some comparable brand online in about 15 minutes and had it on her doorstep before the holidays. All without ever leaving the house.
This little example is just one of the reasons that I do about 90% of my shopping online these days. It just makes more sense to me.
Happy Holidays


